Contact Us

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We have made it easy for you to contact us regarding your questions or concerns.  Listed below are important addresses and phone numbers. 

General Inquiries

Feel free to contact Customer Service at (888) 348-2922 from 8:30 a.m. to 5:00 p.m., Monday through Friday. TTY 711; TDD 1-800-877-8973

Phone

(888) 348-2922
8:30 a.m. - 5:00 p.m. ET

Monday - Friday

TTY 711; TDD 1-800-877-8973

Mail

500 Virginia Street, East

Suite 400
Charleston, WV 25301

Support

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Members

Carelink Health Plans, Inc.
500 Virginia Street, East

Suite 400

Charleston, WV 25301

Providers

Carelink Health Plans, Inc.

Charleston Office

500 Virginia Street, East

Suite 400

Charleston, WV 25301

Other Services

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Interpreter Services

(888) 348-2922

8:30 a.m. - 5:00 p.m. ET

Monday - Friday

Customer Service will connect you to the Language Line for interpreter services.

Case Managers

Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Please do not send specific personal health information through email.

Request More Information

Use our online form to submit a question or request more information.

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